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Shoppers Confidential Mystery Shopping Services - What you don't know, CAN hurt you
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Mystery Shopping

Call Centers
Phone Customer Service
Telemarketing

Mystery Shopping Services and Solutions

CALL CENTERS & TELEMARKETING

From Call Centers to Telemarketing companies we will assist you with creating a customized program optimized to give you the information you need.

We will be your #1 resource for your mystery shopping needs.  We encourage you to contact us, and see what sets us apart from the rest!

Unlike most mystery shopping companies, we don't contract the services of a third party company for our reporting software.  All of our programming has been done In-house to guarantee you the best reporting capabilities unique to your expectations.
 

Suggested Services:                            

Comment Cards

Employee Rewards

Employee Surveys

Telephone Audits

 

Online Comment Cards

Does your company offer customers the old paper method to express their thoughts to you? 

Why not give your customers choice and the convenience of providing their comments online?  You may then generate statistical reports from the information collected, and save you and your employees time having to manually enter and analyze the data.

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Telephone (Customer care) Evaluations

Often the only chance you have to make a grade-A first impression is via the telephone. 

Telephone evaluations are of immeasurable value to the Call Center industry since many consumers call for sales information, assistance and support.  Are your employees treating in-bound calls as an opportunity, not as an interruption or nuisance?  Our certified mystery shoppers evaluate the greeting, telephone manner, helpfulness, courtesy, and sales skills. 

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Employee Satisfaction Surveys

Learn vicariously through your employees' experience! 

Besides yourself, no one knows your company better than your employees.  Are they happy?  Do they have a great idea to improve morale and sales?  Surveys are tailored to discover the information you need to maintain a successful employer/employee relationship.  Surveys may be administered anonymously or otherwise.

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Employee Rewards Program

Reward those employees who encourage up-selling & add-ons

This program is similar to the Telephone customer care evaluation, and is an excellent choice for Call Centers and the Telemarketing industry.   Award those employees who successfully encourage customers to up-sell or add-on to their original purchase or inquiry.  Rewards are limited only by your imagination...gift cards, movie passes, a pin or congratulatory certificate are some popular ideas.

Employee Rewards compliments your employee of the month program.

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Looking for something not listed here? [Request Info/Quote]

Shoppers Confidential Inc. will work with you to create your perfect program!  Just ask!  You may also check out our entire line of services by clicking here.

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