Shoppers Confidential Inc. Mystery Shopping Services

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From Convenience Stores to Mini Shopping Marts we will assist you with creating a customized program optimized to give you the information you need.

We want to be your #1 resource for your mystery shopping needs. We encourage you to contact us, and see what sets us apart from the rest!

Unlike most mystery shopping companies, we don't contract the services of a third party company for our reporting software. All of our programming has been done In-house to guarantee you the best reporting capabilities unique to your expectations.

Suggested Services:

Customer Service	Competitor Intelligence
Compliance Audits	Comment Cards
Decoy Agent Shops	Employee Surveys
Integrity Programs	Request A FREE Quote

Customer Sales & Service Audits

Our trained and certified mystery shoppers act as your eyes and ears. Qualified shoppers will visit your store and report to you their entire experience.

Do you really know what's happening on the front line of your store, especially when you're not available? Just one employee's poor performance could waste the millions of dollars you spend getting and keeping your customers. (Quoted by Baron Hilton of Hilton Hotels)

Your Mystery Shopping reports will give you a detailed, objective, and accurate view of your business from your customers perspective.

Competitor Intelligence Program

Want the scoop on the competition?

Mystery Shoppers will shop your competition and provide you with the "competitive edge!" Compare your prices, specials, inventory, and sales/service strategies to stay one-step ahead.

Compliance Program

Do you sell tobacco products?

Protect yourself, your employees, and your business. Ensure all government compliant Identification procedures are being followed appropriately, and as required. A mystery shopper (of legal age) but still under 21 (or 25) makes a purchase, and reports whether proper identification was requested.

Our Compliance Program provides invaluable peace of mind!

Decoy Agent Shops

An excellent choice for convenience stores and other retailers.

This program takes the Compliance Program one step further. *Agents and **Decoys visit your establishment together. A Customer Sales and Service audit is performed. The agent takes the lead by requesting a tobacco product, followed by the Decoy.

Are your staff serving minors simply because they are accompanied by someone of the age of majority?

*Agent = mystery shopper who has reached the age of majority in your province. **Decoy = minor who is approaching the age of majority.

Integrity Program

Do you have concerns about shrinkage or employee integrity issues that you're not sure how to address?

We'll work with you to develop a program to help identify and control the issue, and assist with incorporating a solution.

Online Comment Cards

Does your store offer customers the old paper method to express their thoughts to you?

Why not give your customers choice and the convenience of providing their comments online? You may then generate statistical reports from the information collected, and save you and your employees time having to manually enter and analyze the data.

Employee Satisfaction Surveys

Learn vicariously through your employees' experience!

Besides yourself, no one knows your store better than your employees. Are they happy? Do they have a great idea to improve morale and sales? Surveys are tailored to discover the information you need to maintain a successful employer/employee relationship. Surveys may be administered anonymously or otherwise.

Looking for something not listed here? [Request Info/Quote]

Shoppers Confidential Inc. will work with you to create your perfect program. Just ask! You may also check out our entire line of services by clicking here.

Mystery Shopping Service Solutions and Suggestions: (select your industry)