Shoppers Confidential Inc. Mystery Shopping Services

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From Municipal, Provincial and Federal Governments; DMV to Crown Corporations, we will assist you with creating a customized program optimized to give you the information you need.

We want to be your #1 resource for your mystery shopping needs. We encourage you to contact us, and see what sets us apart from the rest!

Unlike most mystery shopping companies, we don't contract the services of a third party company for our reporting software. All of our programming has been done In-house to guarantee you the best reporting capabilities unique to your expectations.

Suggested Services:

Customer Service	Competitor Intelligence
Comment Cards	Employee Rewards
Employee Surveys	Integrity Programs
Telephone Audits	Website Evaluation

Customer Sales & Service Audits

Our trained and certified mystery shoppers act as your eyes and ears. We will provide qualified shoppers to either visit your agency or callers to request information and details.

Do you really know what's happening on the front line of your company, especially when you're not available? Just one employee's poor performance could waste the millions of dollars you spend getting and keeping your customers. (Quoted by Baron Hilton of Hilton Hotels)

Your Mystery Shopping reports will give you a detailed, objective, and accurate view of your business from your customers perspective.

Competitor Intelligence Program

Want the scoop on the competition?

Mystery Shoppers will shop your competition and provide you with the "competitive edge!" Compare your prices, sales and service strategies to stay one-step ahead.

Integrity Program

Do you have concerns about shrinkage or employee integrity issues that you're not sure how to address?

We'll work with you to develop a program to help identify and control the issue, and assist with incorporating a solution.

Online Comment Cards

Does your agency or company offer customers and citizens the old paper method to express their thoughts to you?

Why not give them choice and the convenience of providing their comments online? You may then generate statistical reports from the information collected, and save you and your employees time having to manually enter and analyze the data.

Telephone (Customer care) Evaluations

Often the only chance you have to make a grade-A first impression is via the telephone.

Telephone evaluations are of immeasurable value to the services industry since many citizens and companies call with specific inquiries and expect they'll get the right answer. Are your employees treating in-bound calls as an opportunity, not as an interruption or nuisance? Our certified mystery shoppers evaluate the greeting, telephone manner, helpfulness, courtesy, and sales skills (if applicable).

Employee Rewards Program

Reward those employees who exhibit exceptional customer service!

This program entails Customer Sales and Service visits. Once the mystery shopper has completed and gathered all of the information they need to know, the employee is approached and awarded. Rewards are limited only by your imagination...gift cards, movie passes, a pin or congratulatory certificate are some popular ideas.

Employee Satisfaction Surveys

Learn vicariously through your employees' experience!

Besides yourself, no one knows your company or agency better than your employees. Are they happy? Do they have a great idea to improve morale and/or sales? Surveys are tailored to discover the information you need to maintain a successful employer/employee relationship. Surveys may be administered anonymously or otherwise.

Website Evaluations

Our certified shoppers visit your website and evaluate every element including selling tactics, ease of use, and appeal to target audience/market.

Looking for something not listed here? [Request Info/Quote]

Shoppers Confidential Inc. will work with you to create your perfect program. Just ask! You may also check out our entire line of services by clicking here.

Mystery Shopping Service Solutions and Suggestions: (select your industry)