Shoppers Confidential Inc. Mystery Shopping Services

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From health and gym facilities to weight loss management centers we will assist you with creating a customized program optimized to give you the information you need.

We will be your #1 resource for all your mystery shopping needs. We encourage you to contact us, and see what sets us apart from the rest!

Unlike most mystery shopping companies, we don't contract the services of a third party company for our reporting software. All of our programming has been done In-house to guarantee you the best reporting capabilities unique to your expectations.

Suggested Services:

Customer Service	Competitor Intelligence
Comment Cards	Employee Rewards
Employee Surveys	Integrity Programs
Telephone Audits	Website Evaluation

Customer Sales & Service Audits

Our trained and certified mystery shoppers act as your eyes and ears. We will diligently select eligible applicants to book an appointment and visit your facility as a prospective new member.

Do you really know what's happening on the front line of your facility, especially when you're not available? Just one employee's poor performance could waste the millions of dollars you spend getting and keeping your customers. (Quoted by Baron Hilton of Hilton Hotels)

Your Mystery Shopping reports will give you a detailed, objective, and accurate view of your facility from your members perspective.

Competitor Intelligence Program

Want the scoop on the competition?

Mystery Shoppers will shop your competition and provide you with the "competitive edge!" Compare your prices, member-ship fees, amenities and service strategies to stay one-step ahead.

Integrity Program

Do you have concerns about shrinkage or employee integrity issues that you're not sure how to address?

We'll work with you to develop a program to help identify and control the issue, and assist with incorporating a solution.

Online Comment Cards

Does your facility offer members the old paper method to express their thoughts to you?

Why not give your members choice and the convenience of providing their comments online? You may then generate statistical reports from the information collected, and save you and your employees time having to manually enter and analyze the data.

Telephone (Customer care) Evaluations

Often the only chance you have to make a grade-A first impression is via the telephone.

Telephone evaluations are of immeasurable value to the health & fitness industry since many consumers shop around for the best amenities and value for their dollar. Are your employees treating in-bound calls as an opportunity, not as an interruption or nuisance? Our certified mystery shoppers evaluate the greeting, telephone manner, helpfulness, courtesy, and sales skills.

Employee Rewards Program

Reward those employees who exhibit exceptional customer service!

This program entails Customer Sales and Service visits to your establishment. Once the mystery shopper has completed and gathered all of the information they need to know, the employee is approached and awarded. Rewards are limited only by your imagination...gift cards, movie passes, a pin or congratulatory certificate are some popular ideas.

Employee Rewards compliments your employee of the month program.

Employee Satisfaction Surveys

Learn vicariously through your employees' experience!

Besides yourself, no one knows your facility better than your employees. Are they happy? Do they have a great idea to attract and retain memberships and/or improve sales? Surveys are tailored to discover the information you need to maintain a successful employer/employee relationship. Surveys may be administered anonymously or otherwise.

Website Evaluations

Our certified shoppers visit your website and evaluate every element including selling tactics, ease of use, and appeal to target audience/market.

Looking for something not listed here? [Request Info/Quote]

Shoppers Confidential Inc. will work with you to create your perfect program. Just ask! You may also check out our entire line of services by clicking here.

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