Mystery Shopper Quiz

1. If your dinner shop requires a bar visit, but the bar is crowded, you should:

Ask your server about the bar.
Walk through the bar, and report what you saw.
Visit the bar and make a purchase (even if I have to stand)
Not worry about the bar visit; the main focus is on the meal.

2. Which of the following can jeopardize being reimbursed for a restaurant shop?

A. Not getting your servers Name.
B. Not following the guidelines.
C. Your final bill is higher than the reimbursement allowance.
D. A and B

3. If an employee asks if you are a Mystery Shopper, you should:

Ask, "What is a Mystery Shopper?"
Deny it, and exit the store.
Admit it, and continue the shop.
Admit it, and exit the store.

4. A Mystery Shopper is:

A. an Independent Contractor.
B. not to remain anonymous.
C. expected to give their opinions.
D. A and C

5. When completing a shop, I should let the Manager know s/he will be getting an evaluation.

True
False

6. Which of these sentences is punctuated properly?

You may of course, contact us at anytime.
You may; of course, contact us at anytime.
You may, of course, contact us at anytime.
You may of course contact us at anytime.

7. If I arrive at a shop, and know one of the employees, I should:

Be unbiased, and complete the shop objectively.
Not perform the shop, and contact Shoppers Confidential.
Perform the shop, but notify Shoppers Confidential.
Tell the employee what I'm doing, and complete the shop.

8. Which statement is true?

Shoppers are employees of Shoppers Confidential.
All shops must be reported within 24 hours.
I do not need to submit my receipt to Shoppers Confidential.
If I do not get the name of the employee, I will not be paid.

9. Which statement uses proper grammar?

The secretary's employer is on the phone.
The secretaries employer is on the phone.
The secretaries' employer is on the phone.
The secretarys employer is on the phone.

10. Which statement is accurate?

A. I am guaranteed to receive assignments.
B. I am not guaranteed to receive assignments.
C. Assignments are offered on a first-come basis.
D. B and C